Tickets
TICKET RELEASES AND CONCESSIONS
£20 TICKETS AVAILABLE FOR AUDIENCES AGED 35 AND UNDER FOR EVERY PERFORMANCE
Aged 16-35? Sign up to our exclusive email list to book tickets for £20 for any performance. Get access to seats located throughout the theatre including the front row. Plus receive insights to shows, invites to socials, and exclusive offers at the bar and more. Book early to secure these prices. Find out more
DONMAR DAILY RELEASE
At the Donmar, we want to create as many opportunities as possible for people to see productions in our intimate theatre. DONMAR DAILY RELEASE means there are tickets available for our productions every day online.
An allocation of tickets will be released every morning, Monday – Saturday, at 10am for performances seven days later. These are only available online, subject to availability and may not be available for some performances.
ACCESS TICKETS
Access tickets are available in each price band across the run of a production (subject to availability). If you require a companion to attend the Donmar, their ticket will be free. Click here to visit our Access page for more details on how to book. Wheelchair and access ticket bookings can be made online, by telephone on 020 3282 3808, or in person. If you have any access queries, please email access@donmarwarehouse.com
FEES
- Every booking made online, via telephone or in person will be subject to a £1.50 transaction fee
- All exchanges and ticket resales are subject to a £1 per ticket admin fee.
- Members at the Friends level, and above, do not pay transaction or admin fees.
EXCHANGES AND RESALES
We do not offer refunds but, with sufficient notice (see below), we can offer you an exchange to another performance or issue you credit on your Donmar Warehouse account in lieu of tickets you can no longer use. (See credit section below)
Customers must contact us at least 24 hours in advance for us to offer credit or an exchange outright.
- Customers returning tickets outside of the box office opening times should email boxoffice@donmarwarehouse.com. The email timestamp will be taken as time of contact.
If you contact us more than 24 hours before the performance that you are booked for:
- We will initially try and exchange your tickets to a different performance of the same production, depending on availability.
- If we are not able to exchange your booking, we can credit your Donmar Warehouse account. (See Credit section below)
If you contact us with less that 24 hours notice we can offer the following:
- If the performance is sold out of available tickets (including any last minute production holds) we will accept your tickets back for resale. We reserve the right not to accept tickets for re-sale. We cannot guarantee the resale of your tickets.
- If tickets are resold we will credit your Donmar Warehouse account. If your tickets are resold, you will be contacted by the Box Office within 72 hours of the performance.
- If the performance is not sold out we are not able to offer to credit, exchange or resell tickets.
CREDIT
- Donmar Warehouse credit is valid for 12 months from the date of issue, subject to a £1 per ticket admin fee (see Fees section above). After this point any unused credit automatically becomes a donation to the Donmar.
- You have the responsibility to track the expiry date of your credit. This can be checked on your account page online or by contacting the box office directly.
Book the tickets you’d like, then there will be the option to pay for tickets with your credit during the checkout process – just tick the box below ‘Current credit available’.
CANCELLED PERFORMANCES
If we are required to cancel a performance, we will attempt to contact you at the earliest opportunity. We can hold the value of your tickets on your Donmar Warehouse account as credit for future bookings. Alternatively we can offer a full refund.
UNAUTHORISED RESELLING
Reselling a ticket for profit or commercial gain makes the ticket void. No tickets may be re-sold for any reason by any outlet other than the Donmar Warehouse Box Office or one of our authorised ticket agents (unauthorised outlets include websites such as auction sites). Failure to comply will make this ticket void. Whilst we take responsibility for tickets purchased directly through the Donmar Box Office, our website and authorised ticket agencies, we will not be responsible for tickets that have been sold through unauthorised methods. Bookers with tickets purchased through an unauthorised vendor will not in any circumstances receive an exchange or refund from the Donmar and we reserve the right to refuse admission to anyone whose tickets have been purchased through an unauthorised agency or third party.