Contact
How do I contact the membership team?
Our Membership team is available from Monday - Friday (10am - 6pm), for support with membership and ticketing queries. You can reach us at friends@donmarwarehouse.com or call +44 (0) 20 7845 5815.
Our Box Office is open Monday - Saturday (10am - 6pm) on +44 (0)20 3282 3808 or boxoffice@donmarwarehouse.com
Tickets
I am a Friend / Best Friend of the Donmar. How can I secure tickets for your productions?
Thank you for your support. Friends and Best Friends have access to priority booking when a new season is announced. The details of our new productions and dates of your priority booking period will be shared with you in our members’ e-newsletters.
Please note that tickets for productions are in high demand.
Patrons can book tickets right up to the day of the performance, by accessing our allocation of house seats.
For returns, please check availability online or by calling the Box Office 020 3282 3808.
Memberships
What is the difference between the £75 Friend and £85 Friend membership?
Our £85 Friend membership is a one-off donation for one year.
How can I see which membership level I have?
Your membership level will be on your Membership card. Alternatively you can log in to your Donmar account to check your membership level.
When will I receive my membership card?
We send out digital membership cards twice a month. Your membership card can be used for bar discounts and complimentary programmes (Best Friend and above).
Can I upgrade my membership part-way through the year?
Yes, you can upgrade or change your Membership level by contacting our Membership team at friends@donmarwarehouse.com.
How can I cancel my membership?
You have the right to cancel a membership within 14 days of purchase for a full refund of your payment. However, if you have used any benefits (including the opportunity for early booking) prior to cancellation, you must pay the value of the benefits used.
What is a gift membership? How do I redeem it?
You can gift a membership of any level, bringing your loved ones closer to our work at the Donmar.
You can purchase the gift membership on the Membership page. You can select to buy either a Gift Voucher or a Gift Membership. Please note that Gift Memberships cannot be applied to the payment of tickets.
When filling out the details, you can choose to enter your own or your recipients’ email address, depending on who would like to receive the voucher code. The code can be used once and will need to be redeemed against a membership. The easiest way to do this is to call the Box Office or the Membership team on the details above.
To redeem a Gift Membership online, the recipient with the voucher code will need to log in to their Donmar account, then visit the Membership page and select the membership corresponding to the value of the voucher. They will then need to purchase the membership, using the value of the voucher.
Alternatively, you can redeem the code on the Gift Memberships page after logging into your account. Under the ‘Gift Vouchers’ drop down menu, please click on ‘Redeem a gift’. Then, enter the code and press the ‘Redeem Gift’ button. After that, your account will be credited with the monetary value of the code and the membership will be automatically added to your basket. Please proceed to checkout. At the order summary, please tick ‘Use available credit to pay for this order’ and confirm the order.
How do I log into my Donmar account?
Login to your account here by using your email address and a password, created by you.
I forgot my password, what should I do?
You can reset your password here. Please click ‘Reset here’ next to ‘Forgotten your password?’ and enter your email address. Your new password link will be sent to the provided email.
How can I renew my membership via auto-renewal or Direct Debit?
For more information, please click here and click on the ‘Step by step guide to joining or renewing your Membership’.
I have not been receiving newsletters or emails from you. What should I do?
If you haven’t received emails from us for a while, please check if the emails have been redirected to Socials, Promotions, Junk/Spam or similar folders. If you have unsubscribed in the past and would like to receive our mailings again, please get in touch with us at friends@donmarwarehouse.com.
Your Support
What is Gift Aid? Can I Gift Aid my membership?
Gift Aid is a UK charitable tax scheme, which allows charities to claim an additional 25% on donations made by UK taxpayers (with their consent) at no further cost to the donor. Under this scheme, the additional income would be taken from the donor’s tax within the financial year, which usually allows charities to gain additional income. You can find out more about Gift Aid here.
You can Gift Aid the donation portion of your membership:
Friends (recurring donation): Benefits £7.50/ Donation £67.50
Friends (one-off): Benefits £7.50/ Donation £77.50
Best Friend: Benefits £28/ Donation £472
Bronze Patron: Benefits £855/ Donation £995
Silver Patron: Benefits £930/ Donation £2,320
Gold Patron: Benefits £1,780/ Donation £4,720
Platinum Patron: Benefits £2,010/ Donation £10,690
If you would like to add Gift Aid to your membership, please email us at friends@donmarwarehouse.com with your full name and home address.
How else can I support the Donmar?
As an independent charity, we need to raise over £4 million every year, in addition to ticket sales . You can support the Donmar by becoming a member or Patron; making a donation; remembering the Donmar in your Will; naming a seat in our auditorium or supporting a production or our work with young people. Find out more
If you would like to discuss your support, we’d love to hear from you - please get in touch with us at at friends@donmarwarehouse.com. We would be delighted to explore how you can help us bring our work to life.