Donmar Warehouse

Access

 

The Donmar Warehouse aims to be accessible and welcoming to everyone.

To find out more about accessibility at the Donmar, or for more information about upcoming Access performances, call the box office on 020 3282 3808, email access@donmarwarehouse.com or visit each production page.

Types of access tickets and how to book

Most access tickets can be booked online. Sign in to your account to book for Audio Described and Captioned performances.

Wheelchair spaces can be booked online without having to sign in first. There are currently two wheelchair spaces on the left side of the auditorium. These are in rows C and D.
From Teenage Dick onwards, there will be three wheelchair spaces in the auditorium. There will be two on the left side of the auditorium in rows C and D, and one on the right side of the central block of seats in row C.

Some additional aisle seats will be held back from sale for Teenage Dick until seven days before the performance.. These will be available to anyone who requires an aisle seat for access reasons. These will be located in row D of the Stalls (these seats have one step up from level) and row B of the Circle. Please call the box office on 020 3282 3808 to book these seats.

If you have not previously booked an access ticket at the Donmar, please call 020 3282 3808 or email access@donmarwarehouse.com and we will set up an account for you.

If you require a companion in order to attend the Donmar, their ticket will be free (must be booked in advance).

YOUNG+FREE: Access performances

Aged 25 and under? Want to come to the Donmar for free? YOUNG+FREE tickets are available for every accessible performance.

Please contact our box office by email on access@donmarwarehouse.com or phone 020 3282 3808 to set up your account.

All tickets must be collected from the box office 30 minutes before the performance. A valid ID must be shown, to prove you’re 25 years old or under, when you pick up your tickets.

Our building

  • The Donmar is wheelchair accessible. Please let the box office know about your requirements when booking.
  • Guide dogs and hearing dogs are welcome at the Donmar, and our staff are happy to dog-sit for you. If you would rather keep your dog with you during the show, please let us know when booking.
  • There is an infrared hearing system in the main auditorium. Please collect headsets from the box office. You will need to leave an item of ID (for example, a driving licence or bus pass) as a deposit, plus contact details.
  • There is an induction loop in the box office for hearing aid users, available on request.

Click the document below for detailed information about access within the Donmar building.

Access guide

Audio-described performances

for blind and partially sighted audience members

Find out more

Captioned performances

for D/deaf, deafened and hearing impaired audience members

Find out more

Visual story

Visual stories are intended for audience members on the autistic spectrum. They are designed to help prepare new visitors for the experience of visiting a theatre and to familiarise them with their surroundings.

Visual story

If you would like to request an orientation visit around the theatre or have any other enquiries,  please email access@donmarwarehouse.com


If you have any general enquiries or comments, please call 020 3282 3808 or email access@donmarwarehouse.com. We are always happy to hear from you.